Whether you are looking for a helpdesk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Helpdesk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive helpdesk that will improve your levels of service simply by working with it.

It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event. NeuQs Free Helpdesk client is fully web-based meaning deployment to your colleagues and clients is rapid. This FREE version of NeuQs Free Helpdesk is fully operational with no time limited functionality so you can use it with confidence to support your organisation or customers in the future.

Core features:
* No Ads, No upsell, No support fees and you don't have to register
* The latest technologies - Silverlight and .Net Framework
* Event scheduling - meet your deadlines and manage your resources
* Email integration for seamless updates and notifications
* Message templates for customisable email output
* Rapid entry of service requests via email, customer portal or quick form
* Prioritization and escalation management by due date and user
* Full accountability and tracking - never lose sight of an issue
* Intuitive User Interface - for easy use by your team and users for rapid take up.

Software Requirements:
Windows Server 2003 SP 2 or Windows Server 2008, IIS 6.0 (IIS 7.0 recommended), Mail Server

This software is designed to run on the following operating systems:
WinServer



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